Refund policy

RETURN & REFUND POLICY

Effective Date: 28 July 2026

At Akash traders, we want our customers to have a smooth shopping experience. This policy explains our return, replacement, cancellation and refund process.

1. RETURN WINDOW

We generally accept eligible return requests within 7 days from the date of delivery.

Customers should contact us as soon as possible after receiving the product if there is an issue with the order.

2. RETURN ELIGIBILITY

To be eligible for a return, the product should generally be:

  • Unused and unworn

  • In its original condition

  • In the original packaging, where applicable

  • Accompanied by original tags, accessories and other included items

  • Supported by valid order or purchase details

The product should not have been damaged after delivery due to improper use, washing, alteration or handling.

3. ELIGIBLE REASONS FOR RETURN

A return or replacement may be considered if the product is:

  • Damaged when received

  • Defective

  • Incorrect or different from the product ordered

  • Wrong size or variant, where applicable

  • Materially different from the product description

  • Missing an item or accessory

All return requests may be reviewed before approval.

4. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us promptly.

We may request:

  • Clear photographs of the product

  • Photographs of the packaging

  • A short video showing the issue, where required

  • Order details

This information helps us verify and resolve the issue.

5. WRONG OR MISSING PRODUCT

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Depending on the circumstances, we may provide:

  • Replacement of the incorrect product

  • Delivery of the missing item

  • Refund

  • Another appropriate resolution

6. NON-RETURNABLE CONDITIONS

A return may not be accepted where the product:

  • Has been used or worn beyond reasonable inspection

  • Has been washed or altered

  • Has been damaged by the customer

  • Shows signs of improper use

  • Is missing original packaging, tags or accessories where applicable

  • Is returned after the applicable return period

This does not limit any consumer rights that cannot legally be excluded.

7. RETURN SHIPPING

Where the return is due to a damaged, defective, incorrect or materially different product, we will determine the appropriate return-shipping arrangement.

For other eligible returns, return-shipping costs may be the customer's responsibility where applicable.

8. RETURN INSPECTION

Returned products may be inspected after they are received.

A return, replacement or refund will be processed after verification that the product meets the applicable return conditions.

9. REFUNDS

Once a return is approved, the applicable refund will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in the customer's account may depend on the payment gateway or financial institution.

10. ORDER CANCELLATION

Customers may request cancellation as soon as possible after placing an order.

Where possible, orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

11. EXCHANGE OR REPLACEMENT

Where available, eligible products may be exchanged or replaced depending on:

  • Product availability

  • Reason for the request

  • Condition of the returned product

  • Verification of the issue

If the requested replacement is unavailable, an applicable refund may be offered.

12. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to review return requests for suspected fraud, misuse or repeated abusive return activity.

Appropriate action may be taken in accordance with applicable law.

13. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to remove or restrict any consumer rights or remedies available under applicable Indian law.

The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection (E-Commerce) (Amendment) Rules, 2026 within the current consumer-protection framework.

14. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement or refund, please contact us through the customer-support details provided on our website.

Please provide:

  • Order number

  • Customer name

  • Product details

  • Reason for return

  • Relevant photographs or videos, if requested

15. POLICY UPDATES

We may update this Return & Refund Policy from time to time to reflect changes in our business, products, services or applicable requirements.

The updated policy will be published on this page with a revised effective date.

16. CONTACT US

Akash traders
Legal Name: Nasir
Business Type: Proprietorship
GSTIN: 32BZ YPN2418K1ZW

Registered Address:
4th Floor, Building No. 2, Nasir
Alappuzha Railway Road
Alappuzha, Kerala – 688001
India

For return, replacement or refund assistance, please use the customer-support/contact details available on our website.